Mashreqy terms and conditions
Welcome to Al-Mashreqy, the following are the terms and conditions for your use of and access to the pages of the "Al-Mashreqy" mashreqy.com website and all pages, links, tools and features related to it. Your use of the Mashreqy website is your agreement to accept the terms and conditions of this agreement, which includes all the details below, and it is a confirmation of your commitment to comply with the content of this agreement for Mashreqy, hereinafter referred to as “we” and in connection with your use of the website, hereinafter referred to as the “Usage Agreement” This Agreement is effective if you accept the option to consent.
(2) Eligibility for membership:
Membership of the site gives everyone and Mashreqy has the right to cancel the account of any member without disclosing the reasons. No person has the right to use the site if his membership is canceled from the Mashreqy site. You must comply with all applicable laws to regulate online commerce.
(3) Registration Obligations:
Once you submit an application to register for membership on the site, you are required to disclose specific information and choose a user name and a secret password to use when entering the site. When you accept the registration request, you will be considered a member of the site.
Mashreqy will not be liable in any way for any loss that you may suffer directly or indirectly, morally or materially, as a result of disclosing your username or password information.
The customer’s agreement to the terms and conditions The customer’s consent to register the required data and that the information be accurate and correct. The account holder is responsible for all activities that occur using his password during the registration process.
The customer agrees to receive promotional emails from the site. You can, at a later time, cancel this option and not receive any emails. You are responsible for maintaining the use of the Mashreq website in all seriousness and credibility, and you are obligated to indemnify Mashreq for any direct or indirect losses that may be incurred by Mashreq as a result of any illegal, real or authorized use of your account from You or any other person who obtained access keys to your account on the site, whether to perform services and others, using your username and password, whether with or without your authorization.
You agree to disclose true, correct, updated and complete information about yourself as required in the registration form with Mashreq. Do not include in the registration card any of your contact details such as email addresses, phone numbers or any personal details, Mashreq is obligated to deal with your personal information and contact addresses You will be obligated to maintain and update the registration data to keep it real, correct, current and complete, and if you disclose information that is unreal, incorrect, not current, incomplete or in violation of what is stated in the User Agreement, Mashreq has the full right to suspend or limit Or cancel your membership and account on the site, without causing damage to Mashreqy’s other rights and legitimate means of recovering its rights.
You agree to provide any information and/or documents to Mashreq if requested to do so. In the event of non-compliance with any of the above, the Mashreqy administration has the right to suspend or cancel your membership and ban you from the site. We also reserve the right to cancel any unconfirmed and unverified accounts or transactions or accounts that have been inactive for a long period of time.
(4) Electronic Communication:
You agree to be contacted via e-mail, or by broadcasting promotional advertisements on the site, and you agree that all agreements, advertisements, data and other communications that you provide electronically shall serve as their written counterparts, in meeting the legal needs.
Mashreqy will, during your membership period, send promotional emails to inform you of any new changes, procedures or promotional activities that may be added to the site.
As a user, you have the right to confirm that you do not want to receive promotional emails, and you can opt out of receiving such messages, by clicking on the “Request not to receive promotional messages” option available at the bottom of the promotional and advertising messages.
(5) Amendments to the User Agreement and Mashreqy’s business mechanism:
You know and agree that Mashreq will notify you of any modification to the User Agreement, according to which your obligations will be multiplied or your rights diminished according to any modifications that may be made to the User Agreement.
Mashreqy reserves the right to take any necessary actions or steps including but not limited to legal claims to collect due fees or appropriate taxes and expenses. In some cases, an application may not be approved for a variety of reasons. The site administrators reserve the right to refuse or cancel any order for any reason at any time. Before accepting the request, we may ask you to provide additional information or other data to verify something, including (but not limited to, phone number and address).
(6) Using the Mashreqy Secure Payment System:
Mashreq's secure payment system considers that payment for purchasing goods from the site can be done online in whole or in part through Mashreq's payment features called MyWallet or cash on delivery "COD" or any other payment party that Mashreq may provide on the site from time to time For another or pay through Mashreq showrooms.
Mashreqy's provision of the payment service via my wallet or cash on delivery is to facilitate buyers to complete online payments, supervised by Mashreq.
Prohibited actions during on-site operations: Not to deliver an item purchased from you as long as the buyer complies with the stated terms.
- Carrying out any act that would breach the systems for keeping the confidentiality of site information and data, or revealing or using any data or information for any reasons or actions not related to Al-Mashreqy.
- Transferring your account on the site and your user name, to another party without informing the site administration and its approval of this procedure. Doing any work that carries us or may impose (in our view) huge unjustified burdens on our infrastructure and operating policy.
- Interfering or attempting to interfere with the operation of the Site.
- Attempting to take over another user's account or commit any fraud on the site or other user accounts and domains.
- Detrimental to Mashreq by using Mashreq’s shipping services, my wallet service, or other features or contracts or terms and conditions of Mashreq, which are displayed on the site from time to time.
(7) The commitments of the Mashriqi :
It is the only and legally exclusive beneficial owner of all materials of any kind that it wishes to offer for sale on the Site, and that it has evidence that it has the right and authority to trade and display these materials.
It will comply with all applicable local and international laws in this regard, as well as the applicable provisions regarding the use of the site.
The information and description of the goods that you will post on the Site for the purpose of sale are true, accurate, detailed and illustrated.
To operate within the site's policy of maintaining the privacy of contact information and communication, you will not disclose the details of your contact information and addresses, including phone numbers, postal addresses, electronic addresses, anywhere on the site, including forms, forums, commodity details, or through any features for the website's e-mail.
The contents collected on the site are the exclusive property and rights reserved to Al-Mashreqy, and are protected by copyright, trademarks, intellectual property rights and creative laws.
Mashreqy and its owned logos, and other words and logos on the Site, are either registered or unregistered trademarks of Mashreq, and are protected by international trademark and other intellectual property rights and laws.
(10) Damage to the East:
Mashreq may take technical or legal steps against users who create problems or legal claims of any kind or otherwise deal inappropriately with this User Agreement or our contracts.
(11) Buyer Protection Customer Service:
Mashreqy has a "Buyer Protection Customer Service" and aims to help buyers ensure that their purchases are protected.
In the event that the buyer purchases goods by payment method in any appropriate way, and did not receive his goods or that he received goods that differ from the specifications offered, or their value differs from what was mentioned on the offer page, then the buyer can request protection according to the Buyer Protection Customer Service Program. This service includes a clause allowing him to be compensated by Mashreq for the value of the merchandise only. In order for the buyer to benefit from this service, he must file a complaint by e-mail to Al-Mashreq within 48 hours from the date of receiving the non-conforming merchandise, with all the necessary details related to the process.
After the Mashreq administration receives the sent report, the necessary work will be done to verify the situation and its details, and if it is proven, Mashreq will compensate the buyer within the site policy and what the Mashreq administration deems appropriate based on the details of each case separately, such as the shipping fees for requests to return goods (in case the return was due to an error Mashreqy or a problem with the product sent) If the buyer objects within 3 days of receiving the order (the protection period provided by Mashreq) Mashreq will bear the shipping fees for returning the item to him) In case the return was due to the buyer’s mistake and the product is still in its original condition without opening or damaging it) The buyer is responsible for the shipping fees to return the item to him.
(12) Confidentiality of Information:
Mashreqy takes measures to protect against unauthorized access to and retention of your personal identification information. Knowing that the Internet is not a secure method, and the confidentiality of your personal information cannot be 100% guaranteed, Mashreq will provide your contact information “mobile and e-mail to the buyer to complete the transaction in order to communicate to complete the shipping and payment process Mashreq has no control over the actions of any third party, such as Other internet pages linked to this site, or third parties claiming to own or represent others.You know and agree that Mashreq may use your information that you provide to it, in order to provide services to you at Mashreq, and to send you marketing messages, and that the confidentiality contract on this site controls collection processes and processing, use and transfer of your personally identifiable information.
(13) Site Warranty:
Mashreqy does not guarantee that the site is free of viruses and any other things that could harm users. It is the nature of communication via the Internet that the information in it is vulnerable to access and corruption and cause delay. The site may be exposed from time to time to the inability to carry out any operations due to malfunctions, maintenance and development, you agree that Mashreqy is not obligated to support the site, and you publicly agree to your visit to the site and bear your own risks.
(14) Defining Responsibilities:
As permitted by law, Mashreqy and its employees shall not be liable for any direct loss or malfunction arising from your use of the Site. If you are not satisfied with the site or any of its contents and materials, the solution is not to continue using it.
You agree to provide security to Al-Mashreqy, its directors, employees and suppliers, and protect them from any damages that may be caused to them as a result of claims, losses, malfunctions, costs and expenses that occur due to your violation of the User Agreement, your breach of any law or the infringement of the rights of third parties.
(16) Relationship and Notices:
None of the terms of the User Agreement includes a reference to a partnership between you and Mashreq, and you have no authority to bind Mashreq in any way, and any notices you want to send to Mashreq must be sent by e-mail, provided that Mashreq responds to the e-mail. You know and agree that any notices sent to you by Mashreqy will be announced on the site or by the e-mail you provided us during the registration process, or by calling you via your phone number before implementing your order.
(17) Transfer of rights and obligations:
You hereby grant Mashreq the right to transfer part or all of its rights, benefits, obligations and responsibilities to other parties that work with it, without having to refer to you, according to the terms of the User Agreement, and Mashreq is obligated to notify you of such transfers if they occur as well as by publishing on the site, while you do not You may transfer your benefits, rights and obligations to a third party without the permission of Mashreqy, in accordance with the terms and conditions of the User Agreement.
(18) General information:
If any clause in this User Agreement is invalid, voided, or for any reason no longer effective, such clause shall not invalidate the remaining clauses in the Agreement. This agreement (which is amended from time to time according to its terms) sets out all the broad lines of understanding and agreement between you and Mashreqy, taking into account the following:
No person who is not a party to this User Agreement shall have the right to impose any terms or conditions therein.
(19) Applicable Law:
This User Agreement is governed by and formulated in accordance with the law of the Arab Republic of Egypt and is completely and completely subject to the legislation in force in the Egyptian courts.
All intellectual property rights, whether registered or unregistered, in the Site, and all content information and designs on the Site, are owned by us.
(21) Prices and offers:
The announced prices are valid at its time and date, and may change according to offers, exchange rates, place of delivery, or any change in stock status.
(22) Temporary offers and discounts :
Special offers discounts are offers that last for a short period of time and are characterized by large discounts and their quantity is limited. These discounts may be limited to one product only (unless otherwise stated).
Each temporary or special offer is subject to two time rules. The first rule is to display these sales during the time of special offers only as the product must be placed in the shopping cart before the time limit expires. The second rule applies after placing the product in the shopping cart as the completion of orders must be made before the offer time expires.
You must complete your offer request by clicking on Complete Order in the shopping cart.
There is a limited amount of temporary offers per product. If the product is still available on the site after the expiry of the temporary offer time, the customer can buy it at the basic oriental price. Receipt of the payment for this product at the time of promotion, which corresponds to the return policy.
(23) Features of the Mashreqy website (loyalty points):
Mashreqy offers loyalty points that are calculated as a reward currency for our customers who make purchases on the site only, and the loyalty program is one way we say thank you to all the customers who come back to us again and again through our site.
Where customers are given points for some products from Mashreq. Loyalty points on products eligible for loyalty points will be placed under each product along with the amount of points available and the points earned will be added to the account automatically, to be spent at a later time.
Sometimes you may notice some exciting bonus points on selected items Hurry to Buy Bonus Points can offer you points double, triple or even five times, so you can earn hundreds of extra points with a single purchase.
Loyalty points accumulate in your account and can be redeemed during checkout for almost anything on the site.
Loyalty points expire one month after the date they were earned.