Privacy Policy - Mashreqy

Last updated: June 2026

Mashreqy respects the privacy of the visitors and customers of its website (mashreqy.com) and is committed to protecting your personal data in accordance with Egyptian Personal Data Protection Law No. 151 of 2020. This policy explains what data we collect, how we use and protect it, and your rights.

Data We Collect

• Data you provide: name, phone number, address, email, and order details when you make a purchase or contact us.
• Payment data: your financial data is processed directly by accredited payment providers (such as Paymob and ValU). We do not store your bank card details on our servers.
• Automatic data: IP address, browser and device type, pages visited, and browsing duration, collected via cookies and analytics tools.

How We Use Your Data

• To fulfil and deliver your orders and process payments and returns.
• To communicate with you about your order or for support (including via WhatsApp).
• To improve the browsing experience, site performance, and product relevance.
• To send offers and marketing messages with your consent — you may unsubscribe at any time.

Cookies and Tracking

We use cookies and analytics tools such as Google Analytics and the Meta (Facebook) Pixel to understand visitor behaviour and measure the effectiveness of our marketing. You can configure your browser to refuse cookies, though some site features may not work fully in that case.

Sharing Data with Third Parties

• Shipping and delivery companies to complete the delivery of your order.
• Payment providers and banks to complete financial transactions.
• Analytics and advertising providers (Google and Meta) for measurement and marketing.

Data Security and Retention

• We apply appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS).
• We retain your data for as long as necessary to fulfil orders and meet legal and accounting obligations.

Your Rights

• The right to access the personal data we hold about you.
• The right to correct or update your data.
• The right to request deletion of your data (subject to legal obligations).
• The right to withdraw consent to marketing messages at any time.

To exercise any of these rights, please contact us at the email below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any change will be posted on this page with an updated "last updated" date.